Commerce
Admin mode is used for the studio to create an order for a customer. This is useful when a customer is having issues creating an order, eg card failure or bad attitude. If you do not see Admin mode in your account please ask the success team in Slack for assistance.
- Firstly, non-card payments will need to be authorized on your account when using admin mode if you won't be checking out with a credit card. To allow "cash payments for admins only, click Store > Settings from the Navigational Panel and check No for Enable Non-Card Payments, and Yes for Admin Mode (as below). Complete the rest of the details as needed, and scroll to the bottom of the page and click the green Save button.
- Select the Session, click the Subjects tab, find the subject you'll be making an order for and clip on the sub Copy subject Password to copy it.
- Click the View Website Admin Mode button - it's the purple lock in the top right of the window.
- Paste the subject password as the Access Code. There will be a green box under the website logo which highlights your Admin view. Press the black Search button.
- Once you enter the shopping cart double check the top ribbon of the page, it should be purple with the following message:
- Shop as normal and create the requested order. Click the green Complete Order button to submit.
- Now that the order has been created, jump over to the Orders tab. The order will be marked with Payment pending and Attention required tags. Unlike other orders in the list, admin-created orders have a small human icon to the left of the order number. Click the order name to open the order details.
- There is a warning at the top of the order detail screen highlights that the order is currently locked. It's not compulsory, but click the green I'm OK with this button to remove the warning.
Once you receive confirmation that the order has been paid by the customer, click the Payment Details tab and click the green Mark as Paid button.