If a subject has been incorrectly associated with a pre-order, all hope is not lost! This can be easily rectified and updated.
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Note: Please contact FM Support if you need a subject deleted from your session. |
Unmatching and rematching a single subject
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Navigate to the order from the left menu panel, Store > Orders.
Tip: Double-click your shift button and the order search box will pop up. You can then paste in the number and click Search.
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Click on the Order number link to open the order.
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On the left side of the order under Order Information, click the X next to the subject name to unmatch the subject from the order. When successful, a green note will appear above the order confirming the subject removal.
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You can now match the order with the correct subject. Click the green Match to Subject button.
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Check the box next to the corresponding order, select the new subject from the options, and click Approve Match.
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For digital products, once matched, navigate back to the order, and you should see the new subject images generated for digital downloads. Once complete, the status will change to 'Generated'.