Multi Child Ordering

Commerce

With Multi Child Ordering, shopping cart visitors can purchase for multiple subjects in their family with a single checkout experience.

Important notes about Multi Child Ordering: It is currently limited to ordering from the same Session. Cross-session ordering will be rolled out soon. Combining a pre-order and a re-order into one multi-child order is not available due to the same Session note above. Multi Child Discounts where parents receive automatic discounts upon purchasing for multiple orders is not currently available; however, this will be the next iteration of work for Multi Child Ordering. Coupons and discounts are applied to the entire cart. Currently, there is no way to make it child-specific.  A parent will only pay for the selected shipping method once. A parent will only be required to checkout once and enter the payment details once. It is available for pre-ordering, proofing, and re-ordering. The use of subjects is not required to support Multi Child Ordering. Parents will receive one email notification for their order and digital downloads. This is presented as a unified order to the parent. The order receipt PDF for parents will now be a multi-page PDF with one page for each subject/order. From a studio perspective, each subject/order in a Multi Child Order is an individual order for processing and fulfillment purposes. Multi child ordering does not support searching for additional subjects by name. You must have Subject passwords in place in order for MCO to work.

Jump to:

• Enabling Multi Child Ordering for a Stage within a Session
• Enabling Multi Child Ordering for a Stage within a Session Template
• How does Multi Child Ordering show in the shopping cart
• How to establish if Multi Child Ordering was used
• Order status with Multi Child Ordering
• Cross Session Multi Child Ordering (Coming soon)

Enabling Multi Child Ordering for a Stage within a Session

1. Locate the Session in the Client & Sessions > Sessions area and click on the session name.
2. Click on the cog icon of the stage then click Edit. 
3. Scroll down to the E-commerce section and set the Enable multi child ordering setting to Yes. 
4. Scroll to the bottom of the page and click Save. 

Enabling Multi Child Ordering for a Stage within a Session Template

1. Locate the Session Template in the Client & Sessions > Session Templates area and click on the session templates name.
2. Click on the cog icon of the stage then click Edit. 
3. Scroll down to the E-commerce section and set the Enable multi child ordering setting to Yes. 
4. Scroll to the bottom of the page and click Save. 

Note: You will need to repeat the process for all other stages and sessions you want this available.  If the option for enabling multi-child ordering is not available please contact a Customer Success Representative so that it can be turned on in your account.

How does Multi Child Ordering show in the shopping cart

When Multi Child Ordering is turned on, a banner will appear at the top of the shopping cart. The parents will just need to press the Add a student button within the banner, which will bring up a prompt that allows parents to search for an additional subject by password.

From this point onwards, the parent is then able to view the order for all subjects simultaneously and switch between each subject seamlessly using the drop down menu at the bottom of the page. 

How to establish if Multi Child Ordering was used 

From the studio's point of view, Multi Child Orders come through as individual orders for each subject/order included. We have used the "link" iconography to visually indicate this throughout the interface.

In the top right corner on the order edit page, there will also be a link icon. If this is clicked a dropbox appears that shows which orders are linked. 

Order status with Multi Child Ordering

If an order included in a multi child order has not ben sent to the lab for fulfillment but other orders included in the multi child order have been sent to the lab, a status of “Waiting on linked order” will appear with the message “This order is waiting on linked orders to be finalized.” If this message appears, take the necessary action to finalize the other linked orders and send them to the lab for fulfillment or mark them as complete.

Under normal circumstances when all orders in a multi child order are submitted to the lab at the same time, this status message should not appear.

Screenshot showing a multi child order order with the new “Waiting on linked order” status:

Cross Session Multi Child Ordering - COMING SOON

Cart

Parents should not see any visible changes to the shopping cart experience. However, they will now be able to search and order for subjects across multiple sessions in one transaction, provided that each session is in the same state (Pre-orders with Pre-orders, Re-orders with Re-orders).

Commerce

There are two key features available in Commerce for Cross Session Multi Child Ordering.

1. When creating/editing a Session Stage, if Multi Child Ordering is enabled, there will also now be an option to "Enable cross session multi child ordering". Set this to Yes to enable this functionality for the given stage.
   

2. In Store > Settings, there is a tab for Multi Child Ordering. From here, the default shipping methods for Cross Session Multi Child Orders can be set.

   Note: These defaults will only be used if a parent is ordering across multiple sessions, AND the sessions do not have identical shipping methods available.