General information

Support Information

• Support Request, we're here to help
• Details for Support Requests
• Dictionary // Glossary

FAQ

• Images uploaded with incorrect rotation
• Folio website help articles
• Facial recognition options and different use cases
• Selecting the correct file origin in Excel

Reports

• Generating Reports
• Export Visitors to target via email

Account Administration

• Updating your password or forgotten password
• Creating and editing Sub-Accounts

Customization Settings

• Adding Cookie, Privacy and Refund Policies
• Showing the Client and Session name in the ID Gate heading
• Adding borders to category tabs in the shopping cart using CSS
• Add or change the search page logo
• Creating a watermark and applying it to a session

Languages

• Language Configuration - Customizing how the text appears within the shopping cart
• Languages: Setting up a multilingual shopping cart

SMS Notifications

• Enabling SMS Notifications

Live Chat

• Turning on Live Chat

Store Settings

• Connecting Fotomerchant Payments
• Fotomerchant Payments in comparison to Authorize.net
• Allow Final Pose Choice - Digital Delivery
• Review account billing for card on file
• Credit card on file, review, add or update
• Using Non-Card Payment Methods

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Third Party Tools

• Fotomerchant Payments and Stripe Account Issues
• Data file rules and troubleshooting
• Setting Goodsync to exclude previously loaded data
• Troubleshooting Goodsync and CSV data files
• Setting up FileZilla and uploading
• Uploading to PLIC and publishing to Fotomerchant - without FLOW

See all 11 articles