Commerce
Canceling an order is a simple process but you need to be careful, you don't want to cancel the wrong one!
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Note: If connected to a lab, canceling an order will prevent the order from being sent to the lab if this was not already done. You should contact your lab and verify they have not already started processing the order if it was automatically sent. |
- Inside of your Commerce account, click Clients & Sessions from the menu panel and select Sessions from the drop-down menu.
- Open the session which contains the order needing to be canceled. You can do this by using the search bar towards the top of the window.
Alternatively, you can press Shift twice on your keyboard to access the Search function. Enter the Order Reference No. or the Subject's Name into the search box and click Search.
A drop down will appear with the search results. Click on the correct order reference number and this will take you directly to the order details page. Skip to Step 5.
- Once you are inside the correct session, click the Orders tab and find the order.
- Click on the Order Reference to open the order.
- This will open up the order page, it has all the details for the order. To cancel, click the grey Actions button in the top right corner and select "Cancel this order" at the bottom of the drop down menu.
| Note: Once you cancel an order, you will still need to process a refund. |