Images that are missing a subject ID do not currently get sent across to Studio & Commerce. So how is this resolved and the dropped images processed correctly? Follow our instructions below to manually move these images to Studio & Commerce:
- It's good practice to check on the session in the Console and filter the event gallery by 'No ID's'.
- Once you have identified the subjectless images, add the correct subject ID to either an individual image or a batch of images.
- The final step is to sync the Fotomerchant integration on the Event (Session) in the Console. This has to be done manually because the integration has already tried to follow its automatic process when the images first landed in the gallery. Since new information has been added, we need to tell the integration to follow its process again. Restarting the sync will only pick up the newly added information.
- If you're not already there, go to the event page in Console. Click Events in the top menu ribbon and select the event from the list provided.
- Underneath the image scroller, there is a menu ribbon. Click the Integrations tab to see the active integrations for the event.
- Click the green Sync button, the sync window will open. All you need to do here is press the green Start button. Do not select the “Force sync of all selected images?” option - that will re-do your entire shoot when we just want to process the latest changes. Only select the “Force sync of all selected images?” if instructed by a support team member.
- The sync will then show how many new images have been successful. You’ll see them appear in Studio momentarily.
Force Sync
The default sync mode is to only process images/subjects which haven't been sent across to Studio/Commerce. By checking the Force sync of all selected images box, the system processes everything again (which will pick up any new or updated data). Confirm with the support team before using this function.
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Note: The system will let you know if there are any errors. If this happens, don't panic, double check that the information you've put in is correct. Reach out to the support team if you're still unsure. |