Knowing your battery level
Reader displays the battery level of itself (R) and the Capture Walker (W) it is paired to, in the top right corner of it's screen.
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Note: When either of the devices hit 10% charge remaining, a warning notification will be displayed on the Reader screen. Press the centre button of the Reader to dismiss the message and get the unit on charge. Both units will power down prior to hitting 0%, so don't delay putting it on charge once low battery is registered. |
You can also see the battery level of all online devices on the Console, including at the Device Page. To see the Reader battery level you will need to go to the device page of the Capture device which the Reader is connected to.
Battery Care
Keeping you device's battery healthy can extend the life and reliability of your device significantly. Using under-powered USB ports and/or leaving the batteries flat can actually do damage to the batteries in your devices. We want your Capture devices to be at the top of their game for as long as possible, so here are some tips!
Our devices are compatible with Fast Charging, when the battery on your device gets low, it will try to pull more power through. If you are using a single port USB charger, you want it to be rated to 12W (that is equal to 5V @ 2.4A). That means the USB port on your laptop or that 5W Apple wall charger isn't going to be giving our devices enough juice.
If you are using a multi-port charger, be aware that just because there are more than 12Watts of total power, it doesn't mean that every port is going to be able to give enough power. The magic number you are looking for on each port is 2.4A (or more).
None of this is to say you can't use a lower rated charger or USB port if you need to. It's just, that using under-powered chargers shouldn't be where you charge your devices as standard operating procedure.
If this is all getting too much, contact your Slack channel to order the wall chargers and battery power banks which we've hand picked ourselves.
Charging times
Our devices are compatible with Fast Charging. Using a fast charger (as described above), a Capture device would charge to 50% in 30-40 minutes and 100% in around 90 minutes. Using a standard charger approximately doubles these times. Using your laptop which goes to sleep after ten minutes will not actually charge your device.
If the device battery was completely depleted on last use or the device was left off charge for an extended period, battery protection will have kicked in and you will need to charge the device to 100% before it will turn on again.
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Note: To ensure the ongoing health of your device's battery, each of your Capture devices should be fully charged at least once every two weeks. |
Charging while in use
Yes. You can use a battery bank or power source to charge your device while it is in use. Just remember the same rules as above about how much power the USB port needs to be able to supply. If in doubt, you can always use our official 5,000mAh battery bank and battery holder, contact your Slack channel to order.
Charging Indicators
When you plug in the USB cable to your device, you will see that there is one green and one red light which shine out from the USB port of the Capture device. A solid red light indicates that the device is currently charging. If that red light is flashing, it means it is not charging. This may be because it can't draw enough power due to a damaged cord or under-powered power source.
When the device has finished charging, the red light will turn off and the green light will stay on. You can double check that it is fully charged by turning it on and checking either the Console or the Reader.